About

Skilled and experienced system administrator and IT Systems Engineer with extensive experience across DevOps, application support, SRE, data management and system administration. Demonstrated capacity to support development projects, troubleshooting and issues resolution and service delivery in a wide range of contexts. Ability to leverage technical skills and knowledge to provide valuable insights, drive innovation, optimise operational efficiency, and ensuring the resilience of systems. Broad background in IT systems engineering and support roles, with a proven track record of diagnosing and resolving hardware and software issues, meeting or exceeding customer expectations.

Work Experience

2025 – Present
Senior IT Support Officer
Affordable Car Loans, Gold Coast
  • Cloud Infrastructure Management:Overseeing the Azure and GCP cloud infrastructures, ensuring optimal performance and security. Azure: Managing Entra ID, Defender Security, Intune, Active Directory (on-prem), and Teams administration.
  • Firewall & VPN: Administering and configuring the organization’s firewall and ensuring secure, reliable VPN connections for remote access.
  • Security Auditing: Conducting regular security audits to identify and mitigate vulnerabilities and ensure the organisation maintains its ISO-27000 standing.
  • Asset & Endpoint:Managing IT assets with up-to-date tracking/reporting and maintaining endpoint security measures.
  • Pentesting: Coordinating with providers to test systems for vulnerabilities and ensure secure coding and web app security.
  • Meet and/or exceed performance expectations with a willingness to improve and develop with coaching/mentoring.
  • Undertake training as needed to fulfil the requirements of the role.
  • Provide support to resolve issues related to local and cloud-based infrastructure and software resources.
  • Manage incoming requests via email and helpdesk tickets.
  • Assist with configuration and installation of all new IT hardware.
  • Provision and decommission user accounts in all user-facing systems.
  • Provide induction training to new staff and when new systems or hardware are introduced.
  • Provide assistance to other IT staff and service providers as required.
  • Reporting.
  • Establish policies and procedures for the IT Support Team.
  • Document systems used by the IT Support Team.
2021 – 2024
IT Systems Engineer (Level 2)
Derivco Australia, Gold Coast
  • Worked collaboratively with colleagues to ensure optimal up-time of software products and systems, reducing impacts on business, driving customer satisfaction, and ensuring resilience of systems.
  • Created systems alerts, monitored and responded to issues, and coordinated software troubleshooting.
  • Led the release, deployment, configuration and maintenance of software and infrastructure products, managed requests from customers, and allocated ongoing maintenance work to team members.
  • Monitored support queues and the prioritisation of incidents according to predefined criteria.
  • Contributed to the planning, development, design and deployment phases of IT projects.
  • Led root cause analysis to identify issues, developing troubleshooting environments to deploy multiple versions of software simultaneously, and provided advice and guidance to development teams.
2015 – 2021
IT Systems Engineer (Level 1)
Derivco Australia, Gold Coast
  • Ensured consistent service delivery and performance across all IT systems at all times and served as a primary point of contact for customers with technical queries or concerns.
  • Monitored alerts and events from monitoring tools including Microsoft's SCOM, in-house monitoring systems, third- party applications and other specialist systems.
  • Led investigations, troubleshooting, problem solving and escalations across events, alerts and reported issues to achieve and maintain company service levels, up-time and resolution performance metrics.
  • Maintained and updated F5 configurations, including the management of iRules and policies to optimise load balancing and traffic management

Education

2004
Bachelor of Engineering – BE Logistics, Materials, and Supply Chain Management
István Széchenyi University, Hungary

Other Qualifications

  • ISC2 CC Certified in Cybersecurity
  • Microsoft Certified: Azure Fundamentals AZ-900
  • CISCO Certified Network Associate (Routing and Switching)
  • Oracle Database 11g Administrator Certified Associate
  • CompTIA LINUX+ Certified
  • Microsoft Certified Professional
  • MCSA: SQL Server 2012/2014